USERTECH/Canterbury provides reference materials that are people centric-they're designed specifically for your end users. We review your business processes, identify the information your users will need, and design the documentation and reference so that access to information is logical and simple. Documentation comes in many flavors and formats. We can design a format that mirrors your organization's style and standards-from business process and desk procedure guides to report dictionaries and instructor or participant training guides.

Our documentation and reference materials provide much-needed support for new and upgraded processes and procedures. Not only can they be used to train your employees on system functions and how they relate to their jobs, but they can also provide employees with the on-the-job support tools and security they need when questions arise.

Reference Materials & Job Aids
Reference materials (or aids) are dual-function user tools. During the training process, reference aids are learning tools that help introduce new concepts, terminologies and processes. After employees return to their jobs, they serve as reference tools that continue to support the change and provide users with quick access to the information they need to perform their functions. Reference aids build confidence and provide security in knowing that answers can be found.

USERTECH/Canterbury's reference aids provide your employees with information that's concise, accurate, and relevant to the task at hand. They are designed and created to match the user's needs. Reference tools can be as simple as a quick reference card denoting the common procedures and navigational steps, a mouse pad with the sign on procedures and information on who to call for support, or as sophisticated as a robust online reference system with context sensitive help or a hardcopy reference manual complete with indexing.

Online Help and Reference
Online reference can be as simple as an online Help system or as complex as a high-tech, integrated Web-based electronic performance support system (EPSS). Whatever your needs, USERTECH/Canterbury has the expertise to design a custom response.

USERTECH/Canterbury constructs online reference material that incorporates data specific to your business processes and software customizations. One of the greatest benefits of having your reference material online is that it allows for easy updates, enabling you to keep it recent and relevant. And, we can build a reference system that you can load directly on your employees' workstations, or we can create a Web-based reference that your employees can use anywhere they have Internet access.

Hypertext is a key feature of our online reference systems. Easy, direct links from one set of information to another allow users to quickly move among the data they need and improve their use of the system.